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Certified Agentforce Specialist: Certified Agentforce Specialist

PDFs and exam guides are not so efficient, right? Prepare for your Salesforce examination with our training course. The Certified Agentforce Specialist course contains a complete batch of videos that will provide you with profound and thorough knowledge related to Salesforce certification exam. Pass the Salesforce Certified Agentforce Specialist test with flying colors.

115 Students Enrolled 66 Lectures 05:32:06 Hours

Curriculum For This Course

1

Introduction

5Lectures

Time 00:24:40

2

AI Agents

15Lectures

Time 01:18:36

3

Prompt Engineering with Prompt Builder & Prompt Templates

10Lectures

Time 01:06:52

4

Data Cloud for Agentforce

2Lectures

Time 00:12:16

5

AI Specialist- Getting Started

3Lectures

Time 00:12:04

6

AI Specialist- Einstein Trust Layer

3Lectures

Time 00:11:37

7

AI Specialist -Generative AI in CRM Applications

4Lectures

Time 00:13:34

8

AI Specialist - Prompt Builder

7Lectures

Time 00:30:30

9

AI Specialist - Agentforce Tools

8Lectures

Time 00:34:43

10

AI Specialist - Module Builder

3Lectures

Time 00:19:24

11

Using AI to Prepare for this Exam!

6Lectures

Time 00:27:50

Introduction
	1. Agentforce Exam Guide	2:03
	2. Signing Up for a Free Agentforce and Data Cloud Enabled Developer Account	3:21
	3. Enabling Einstein Generative AI and Agentforce	4:49
	4. Latest Salesforce Updates - Headless 360, Agentforce, Slack and More	8:39
	5. Disabling Default Admin	5:48

AI Agents
	1. AI Agents Introduction	0:52
	2. Agent Builder Overview - Conversation Preview	16:01
	3. How an Agent Works in Agentforce	1:59
	4. Creating an Agent for Setup	8:16
	5. Agentforce Testing Center	4:55
	6. Testing Agent for Setup	4:26
	7. Agentforce Testing Center Considerations	1:19
	8. Custom Actions Scenario	4:31
	9. Developing the Apex Class for a Custom Agent Action	4:02
	10. Creating a Custom Agent Action	5:33
	11. Creating a Custom Topic	9:47
	12. Creating an Apex Test Class for Deployment	6:13
	13. Deploying Agents	4:56
	14. Managing and Monitoring Agent Adoption	2:04
	15. Managing Agentforce User Security	3:42

Prompt Engineering with Prompt Builder & Prompt Templates
	1. Prompt Engineering Introduction	1:20
	2. Creating a Custom Record Summary Prompt Template in Prompt Builder	9:39
	3. Prompt Template Types	4:44
	4. Creating a Field Generation Prompt Template	8:23
	5. Prompt Template Permission Sets	2:26
	6. Testing, Refining and Activating Prompt Templates	12:24
	7. Prompt Template User Troubleshooting	4:13
	8. Creating a Sales Email Template - Trailhead ground Only	9:50
	9. Creating a Flex Prompt Template	9:10
	10. Prompt Engineering Best Practices and Masking Issues	4:43

Data Cloud for Agentforce
	1. Creating an Agentforce Data Library	3:27
	2. Setting Up Knowledge for an Agentforce Data Library	8:49

AI Specialist- Getting Started
	1. Introduction	3:23
	2. (RETIRED) AI Specialist Exam Guide	5:33
	3. How to Get a Free Data Cloud Org with Einstein Enabled (14-Day Access)	3:08

AI Specialist- Einstein Trust Layer
	1. Data Cloud Setup and Turning on Einstein Generative AI	5:26
	2. Einstein Trust Layer Data Masking & De-Masking	3:54
	3. Enabling Einstein Feedback for Audit Trail	2:17

AI Specialist -Generative AI in CRM Applications
	1. Enabling Agentforce for Sales	2:15
	2. Enabling Agentforce for Service and Prompt Grounding	7:45
	3. Turning on Einstein Data Library	1:36
	4. Confirming Knowledge is Disabled in Our Agentforce Learning Orgs	1:58

AI Specialist - Prompt Builder
	1. Prompt Builder and Prompt Templates Introduction	6:42
	2. Creating a Sales Email Prompt Template - Resolution, Response & Masking Details	5:31
	3. Missing Data in Prompt Template Merge Fields	5:51
	4. Activating and Testing a Custom Prompt Template	2:20
	5. Creating a Field-Generation Template Triggered Prompt Flow	2:07
	6. Creating a Field Generation Prompt Template	4:49
	7. Creating Generative AI-enabled Fields	3:10

AI Specialist - Agentforce Tools
	1. Agentforce: Agents and Copilot	6:21
	2. Using Agentforce Agents	5:07
	3. Creating Custom Agent Actions	4:47
	4. Adding a Custom Agent Action to an Agent Topic	4:23
	5. Agent Actions vs. Global Actions	3:10
	6. Agent Topic Configuration and Instructions	3:32
	7. Copilot / Agent Adoption and Audit Analytics - Reports and Dashboards	6:30
	8. Person Account Considerations with Sales Cloud Einstein	0:53

AI Specialist - Module Builder
	1. Model Builder Tour - Toxicity Score, Temperature, Frequency & Presence Penalties	8:16
	2. Creating Record Summary Prompt Template from Model with Related List Resources	9:07
	3. Creating a Model from Scratch and Limits	2:01

Using AI to Prepare for this Exam!
	1. Using AI to Analyze the AI Specialist Exam Guide	1:57
	2. Extracting Topics from an Exam Guide with AI	6:47
	3. ChatGPT o1 vs. Claude - Prompting a Reasoning Engine	4:58
	4. Additional Einstein Features - Workbook Topic List	3:15
	5. Create Interactive Flashcards from the Trailmix	4:23
	6. Creating Interactive Timed Quizzes and Practice Tests with AI	6:30

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Curriculum For This Course

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