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The CIS-ITSM (Certified Implementation Specialist – IT Service Management) certification is designed for professionals who want to demonstrate their ability to configure, implement, and maintain IT Service Management (ITSM) solutions within the ServiceNow platform. It focuses on applying best practices to optimize service delivery, improve user experiences, and align IT services with business goals. This certification is a practical endorsement of one’s understanding of core ITSM applications such as Incident, Problem, Change, Request, and Knowledge Management, as well as how to implement them effectively. Importance of IT Service Management IT...